REFUND POLICY
Bookstorm Limited expects your confidence in our work. We ask you to read this Refund Policy carefully before placing an order because it defines your rights with respect to the services you receive.
We guarantee to any of our users the right for a refund, in case if provided services are not of satisfactory quality as it was described.
We want you to be sure that your rights are under our high-grade and reliable protection while you are using the services of Bookstorm Limited. And each refund request is processed with our absolute care and effort.
The customer who has paid for the services of Bookstorm Limited, has the possibility to get a refund according to the rules that have written below. To be entitled to a refund, the customer should meet all the requirements. And if he does not, Bookstorm Limited can refuse to give a refund to a customer.
Bookstorm Limited takes responsibility for doing all our best to support the customers if any disputes about refund request appear. This Refund Policy is related to the payments for Bookstorm Limited services and also to the customers’ funds. Bookstorm Limited guarantees to provide a full refund of funds within 14 days after the payment. The Bookstorm Limited can always get ready to compromise and to refund a customer's first request. For a detailed review of the Terms and Conditions visit Refund Policy page.
GENERAL INFORMATION
The Customer has a right to require a refund within two weeks from the day of making a purchase. The customer can send an order for a refund via email [email protected] via phone.
Considering the security purposes, Bookstorm Limited can ask for the information that may help to identify the customer: email address, phone number, the first and the last name, current address, the reason for refund request or/and any other information that can be served as evidence of the wrong transaction on the Customer`s bank account.
Bookstorm Limited processes the customer’s request as soon as it is possible. Response time depends on the reasons of the particular refund request. Anyway, Bookstorm Limited contacts the Customer with the information about the reimbursement of money according to our policy timescales.
The refund can be authorized / declined only when the thorough verification of the provided data is done by Bookstorm Limited.
If the customer doesn’t want to continue using the provided services, he should cancel his membership. And it means he will not be charged again.
AUTOMATIC RECURRING BILLING
In accordance with the Terms and Conditions of the Site, membership fees may be automatically updated at the end of the original term selected, for a similar period of time and for a same or lower amount, unless a cancellation request is received from the Сlient. Unless or until this agreement is canceled in accordance with the Terms hereof, Сlient hereby authorizes spreadtweet.com to charge them via the chosen payment method with the ongoing cost of membership. Сlient hereby further authorizes spreadtweet.com to charge them with any additional purchases provided on the site.
PAYMENT & FEES
The Site may have periodic membership fees at the time of the initial membership. The member takes full responsibility for such fees according to the Terms and Conditions of the Site. Any additional fees that can arise while processing a refund, should be covered by the Customer.
REFUND REQUEST
The Customer can ask for a refund or receive any other assistance regarding Bookstorm Limited purchases via [email protected] or by phone which can be found on the website.
The Customer should specify the subject of his email letter this way: 'Refund Request'. The payment method of the refund should be the same that was used by the Customer originally.
The refund amount should be not more than the amount of transaction. The refund can’t be approved if the refund timeframe was missed or if the Customer declined the request of sending the necessary information to Bookstorm Limited.
Only the second charge is refundable because the first one the client makes independently after understanding the rules that are written on this website. The client affirms the rules by ticking the checkboxes before the first payment.
Bookstorm Limited has the right to approve only a partial refund if the services were provided to the customer. The amount of the refund is decided according to the reason for the refund request and with complete attention and care.
Refunds can be processed only by the billing agents of Bookstorm Limited who are responsible for that, and cash refunds are not provided.
Bookstorm Limited contacts the Customer to ask for the additional information (if it is needed) during fourteen days from the day when the refund request was submitted. And the requested information must be sent within fourteen days after that.
It takes time to make a final resolution connecting to a refund, and after making it, it is sent to the Customer by mail: within (5) five days after receiving the last requested additional information; within (5) five days after receiving the refund request if no information is requested.
In separate cases, we can proceed with a refund without the customer's acceptance. If the refund was confirmed, Bookstorm Limited processes it within ten business days from that particular day without any delays.
Bookstorm Limited can make changes in the Terms and Conditions of Refund Policy in case of any changes in legislation or if it is expected. The Customer should check this page from time to time to be aware of any changes.
If the Customer cannot accept the adapted Refund Policy, he cannot use Bookstorm Limited services anymore and should leave the website. The new Refund Policy applies to the Customer`s usage of services if he decides to make a new purchase on the website after these new adjustments.
Bookstorm Limited is not liable for losses (direct, indirect, special, incidental), damages of any kind, including, without limitation, lost profits or revenues related directly or indirectly to the use of services of the Bookstorm Limited, amount or time of processing the refund information.
Asking for a refund is not a guarantee of a refund approvement.
CHARGEBACKS
All chargebacks are thoroughly investigated and may prevent future purchases with spreadtweet.com given the circumstances. Fraud claims may result in spreadtweet.com contacting Сlient's card issuer to protect Сlient and prevent future fraudulent charges on Сlient’s card. For more information see Refund Policy.
It is expected that the Customer would, first of all, the contact service provider to find a solution to any problem related to the transactions on his bank account before requesting a chargeback.
In case the Customer submits a chargeback, Bookstorm Limited conducts an investigation and has a right to ask for additional information from the issuing bank.
If the chargeback was submitted, the Customer has no possibility to get a refund.
Last updated: 30.11.2021